Saving a travel company £300,000 per year through Remote Asset Management

Our client, a London-based travel organisation, had over two hundred properties across London, each with its own fire alarm system, comprising detectors, panic buttons and control panels. The client had to pay for fire alarm engineers to travel to these sites, either for maintenance or to isolate fire detectors when builders were working on site. These call-out costs had a severe impact on the client’s facilities maintenance budget.

The client asked Pathfinder to run an IT project for them that would enable remote management of all their fire systems from a single control centre. This would mean the client would not have to pay for fire engineers to attend sites, creating enormous savings.

To deliver the solution for the client, we:

  • Ran the procurement process to find a supplier that met our client’s needs, producing the request for proposals, reviewing the tender bids and selecting the best supplier.
  • Formed and managed the design team drawn from the client’s Facilities Management and IT staff, as well as the supplier.
  • Procured the Wide Area Network (WAN) equipment needed as well as hardware needed to connect the fire systems onto the WAN.
  • Managed the phased installation of the IT hardware at each of the sites, linking the fire systems to the control centre, ensuring they were installed with minimum disruption to employees at each site.
  • Developed and delivered the training programme for the control centre staff who would be using the system. This training material was based on the results of open discussions Pathfinder facilitated between management and control centre staff, capturing concerns staff had and ensuring their concerns were met.
  • Ensured all the right certification and compliances were in place
  • Piloted and delivered the ‘go-live’ of the new system.

By deploying this system, the client’s dependency on third-party engineers to attend site was reduced dramatically, saving them £300,000 per year.

Read our client’s testimonial below

Client Testimonial

Pathfinder were great in being able to hit the ground running with what was a complex and safety-critical technology project. They also had a good work ethic, keeping us informed of progress along the way but also coming up with solutions to problems rather than just presenting problems and leaving it to us to solve. Installation and testing of the equipment across the estate was a thorny issue which I was relieved Pathfinder managed especially well. I’d have no problem in recommending them to anyone looking to deliver technology into their business.

Peter Wilson

Head of Asset Management, Transport for London

Do you have IT solutions you need to install or upgrade? Do you want to improve your business productivity? Do you need a company with experience of doing this and freeing you up to do the day job? If the answer is “Yes”, give Pathfinder a ring on 07775 601969 or email info@pathfinderpm.co.uk

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