A client from the banking and payments industry was planning a change programme affecting its IT systems, business processes and the way its staff worked. However, it was concerned that the programme wasn’t robust enough, putting it as risk of failure and reputational damage if it went wrong.
Working with the client’s internal audit team to provide a programme assurance service, I:
- Methodically inspected the client’s plans for making the changes
- Interviewed the programme team to see if they understood thoroughly how the programme would work in practice
- Consulted with key personnel who would be affected by the changes to gauge their concerns about them
- Produced a report with my concerns and recommendations and presented it to internal audit
- Reported to the executive management team, identifying the varying abilities in the programme team and the fact that the key risks affecting its success were not being managed properly and that there was even disagreement between the team over the purpose of the programme
- Plugged these gaps in the client’s planning, giving staff confidence in the changes that were going to happen as well as the holding company